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agents.md – Ironworks Press Co.

1. Who we are

  • Business name: Ironworks Press Co.

  • Business type: Mechanical contractor for the screen-printing industry.

  • What we do:

    • On-site mechanical repair, maintenance, and services for screen-printing shops.

    • Supply quality parts and components.

    • Special focus on Workhorse and M&R equipment; can also service most other manufacturers.

  • Where we work: Services available on-site nationwide (United States).

2. Who we serve

  • Screen-printing shop owners, managers, and lead press operators.

  • Often under time pressure when a press or dryer is down.

  • They care about:

    • Uptime and reliability.

    • Clear, honest communication.

    • Practical, experience-based guidance (not theory).

3. What the website is for

  • Help shops quickly understand:

    • Who Ironworks is.

    • What problems we solve.

    • How to get help fast.

  • Drive three main actions:

    1. Contact Ironworks for repair/maintenance help.

    2. Explore services and understand what we can do for their equipment.

    3. Visit the Company Store at https://store.ironworks-press.com for bulbs, parts, and components.

4. Current site structure (high level)

  • Home (this page)

    • Hero: “Forging Resilience in Screen Printing” – promise of expert on-site mechanical maintenance and repair.

    • About: “Built On a Tradition of Art & Science” – background and philosophy.

    • Values: three core values:

      • Fair prices for premium work.

      • Do No Harm (protect the shop’s ability to run).

      • Real people, real relationships.

    • Store CTA: points to the external Company Store at http://store.ironworks-press.com.

    • Customer Testimonials: real quotes from customers in different states.

    • Contact: email hello@ironworks-press.com, nationwide availability, contact form.

  • Services

    • Detailed service catalog (powered by Wix Services / Bookings).

    • Used to show what we can do for presses, dryers, and related equipment.

  • Company Store

    • External store at http://store.ironworks-press.com.

    • Focused on bulbs, parts, and components for screen-printing equipment.

  • Customer Stories

    • Space for case studies and testimonials (current or future).

  • Blog

    • For sharing expertise, maintenance tips, and education for printers.

  • Account / Member pages (My Bookings, My Orders, etc.)

    • System pages that support bookings, store orders, and member accounts.

5. Tone and style

  • Voice:

    • Plain-spoken, direct, personable, and calm.

    • Respect the reader’s time; assume they might be mid-crisis with a down press.

    • Confident but not cocky; grounded in real experience.

  • Writing rules:

    • Prefer short, clear sentences.

    • Avoid fluff, buzzwords, and generic marketing language.

    • Explain technical things in simple terms when needed.

    • When there’s uncertainty (timelines, exact fix, parts availability), say so clearly.

  • Perspective:

    • Speak as Ironworks Press Co. (“we”), not as a huge corporation.

    • Emphasize partnership: we’re here to keep their shop running.

6. Non‑negotiables

  • Do not:

    • Invent certifications, partnerships, or case studies that don’t exist.

    • Promise 24/7 response, guaranteed same-day fixes, or impossible timelines unless explicitly stated on the site.

    • Exaggerate capabilities beyond mechanical repair, maintenance, and related advisory work for the screen printing industry

  • Do:

    • Be honest about what Ironworks can and cannot do.

    • Encourage direct contact when a situation is complex or urgent.

    • Encourage direct contact when there are unknowns, ambiguity, or additional questions.

    • Keep content aligned with the Home page promises, Services catalog, and Company Store focus.

7. How to use this document

  • Treat this as the source of truth for:

    • Generating or editing website copy.

    • Drafting emails, blog posts, or support content related to Ironworks.

  • When the site structure or key messaging changes (especially the Home hero, About, Values, Services, or Store CTA), this document should be updated to match.

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